Our Mission

To provide the best outcomes for all of our clients, all of our partners in healthcare, and all of our communities. 

Our Promise

To provide excellent service with the high quality products we provide. Whether it’s medical supplies & equipment, lifts & accessibility, or customized living environments. We employ Universal Design principles to deliver the very best solutions that enhance independence and wellbeing. We are committed to ensuring our clients’ safety, comfort and long-term satisfaction.

Our History

Nine years ago, three local investors started Home Medical Solutions because we saw the need to modify the living environments of our clients while providing medical equipment and supplies. Before that, people would have to call around and look for general contractors that would try and do accessibility-type of renovations, sometimes not realizing there are barrier-free regulations they should follow.  We decided to merge medical equipment and supplies with accessibility and Universal Design principles to work with our clients using a holistic approach. This all encompassing approach provides resources and information for every facet, so our clients can maximize their quality of life. We are 100% Canadian owned and look to be the preferred dealer in Western Canada by providing excellent service, quality products, and knowledgeable, highly-skilled and friendly staff working with clients throughout our communities. SInce then we haven’t looked back and are the fastest growing equipment dealer in Western Canada.

Testimonials

Derek
Derek
22:26 07 Jul 22
I would like to give Home Medical Solutions a five star review because of the effort by one employee in particular. ... That employee is Megan Connolly. Megan is extremely helpful, kind, caring and enthusiastic. Megan in my opinion is the type of employee that everyone who deals with customers should strive to be. If I could give Megan 10 stars I would without question. Thank you Home Medical Solutions for having such incredible staff.Keep up the good work👍read more
Joshua Stewart
Joshua Stewart
22:10 13 Apr 22
My shower bench needed to be replaced and Alex, in the office, was so friendly and helpful. He arranged for delivery... and assembly within a week and Jon/John (unsure of correct name spelling) came to install it and remove the old bench. He was also very friendly and helpful, but why I'm writing this review is how he went above and beyond to help me when he realized that the new bench was missing some extensions. Through some quick thinking and troubleshooting, Jon/John used some of the old parts of the old bench to attach as the missing pieces to the new bench. He even drilled larger holes in the legs so it would latch at the right height for me. It saved him having to come back another time with new parts, along with making me wait to have a proper bench. I really appreciate his efforts and the smooth overall process it took from order to installation. I highly recommend Home Medical Solutions and their entire team. Thank you for putting me at ease and giving me the best solution.Little tip: When ordering your equipment, just ask that whoever brings it checks to make sure all parts are there before delivery. It saves time and effort because it's common to have interchangeable parts used for different equipment.read more
L Gorman
L Gorman
21:59 08 Oct 21
Home Medical Solutions are the people to go to for MANY of your medical needs. David, Alex,Guy, and Carl are all... amazing people that bent over backward and did flips for me. A new scooter that I asked for some interesting changes that have not been done before ... they did it. including Motor Cycle Cameras installed, Whip Flag Coffee cup holder Crutch holder Cell phone holder .. and yes ... they did it all and it is Good.read more
Bill Hunter
Bill Hunter
17:16 28 Jul 21
Home Medical did all the renovations on our bathroom to make it wheelchair accessible. Walk-in shower, lower counters,... wide door, tiles etc. We could not be happier! Professional, courteous workers, excellent work. I would highly recommend them for anything you need!read more
Gorman Thomson
Gorman Thomson
00:38 10 Jul 21
They finally fixed my chair it just took forever nice staff the bed they make you wait on is horrible but I’m happy now... thank you.read more
J Savill
J Savill
02:33 31 May 21
We had reached out to Home Medical Solutions to get a couple of questions answered. We were lucky enough to get in... touch with Tyler, who not only answered all our questions but made some suggestions we hadn't thought of. We went to the shop the next day and met with him, he helped us pick out quite a number of items that would help make my fathers life much easier and safer. Tyler was knowledgeable, friendly and wanted to make sure we got everything we needed. He even managed to to send an installer out that afternoon, which was amazing. That leads me to our installer, Cort. He was great, he was very friendly, took the time to answer all our questions, he made sure we were happy with everything he installed, and he was incredibly polite.Not only would I use Home Medical Solutions again, I strongly recommend them.read more
Jeanne Limacher
Jeanne Limacher
00:01 08 May 21
Tessa, the medical equipment tech, is fantastic.... Continues to go above and beyond. Tessa (I hope I'm spelling your... name correctly ☺️) has quickly become a valuable part of Gerry's healthcare team. ??read more
Christie Springs
Christie Springs
18:57 15 Apr 21
Installation of hand railings for the front and back walkways for my elderly father. Estimation and installation went... super smooth and we are delighted with the final product. Thank you all!read more
Isabel Miller
Isabel Miller
22:03 14 Apr 21
Vendor came to do an assessment of handrail modification post my injury. She provided email presentations of... possibilities and their approximate cost on the same day and within the week a carpenter came and did an excellent modification which gives me more confidence in ambulating the stairs wit crutches.On July 6, 2021 Vendor came and made an adjustment of the original installation for me at no charge! I appreciated this great work and follow through!read more
Dave Sagal
Dave Sagal
17:31 13 May 20
I just wanted to update my review as I have been blown away by the unbelievable service from the team @ HMS again!!. I... had a leak in my Quattro Cushion and Stacey went the extra step to call back their delivery driver to get a replacement to me same day!! On top of this Faye has been an absolute Gem as an advocate on my behalf to AADL to get proper paperwork put through to fix a billing error AADL made. If you are in the unfortunate position to need their services they are the team you want to help you!!!I can't speak for anyone else who hasn't rated them 5 stars on here but in my opinion they deserve 6!!!Home medical solutions has been my vendor since I was paralyzed in January of 2019. I have been consistently pleased with the efficiency and speed that my orders are filled.Whether it is a repair needing to be made to wheelchair, running out of essential supplies, Dave and his team have been helping adapt to life in the chair by providing excellent customer service.read more
Nicole Toner
Nicole Toner
02:51 19 Mar 19
We used HMS for the installation of a porch lift, stair lifts and ordering wheelchair.The staff was very accommodating... and friendly - but that’s where the good review stops.We were told that a special lift could be installed in our home to make it accessible by the owner, and their contractor came back weeks later saying that was impossible - meaning our home wouldn’t be accessible for my partner’s discharge date.We ordered a wheelchair and HMS did not put the order in until almost three weeks later, as it got missed.All in all, if you want things done quickly and efficiently - without the added stress of chasing people down - pick a different vendor.read more
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